Once you are enrolled
Once your file is enrolled, the payor is required to send all payments to MEP and we will disburse them to the recipient.
The court determines the amount of maintenance to be paid. MEP does not have the authority to vary or change an order of the court.
- Payors should arrange to make payments through electronic transfers.
- Recipients should arrange to receive payments through direct deposit.
Any payments made directly between the payor and the recipient must be reported to MEP so we can keep accurate records of the payments. Direct payments between payors and recipients are discouraged.
After you enroll, you can use MEP’s 24/7 automated phone line to
- get information about your maintenance order
- check on what enforcement actions are in place
- report a direct payment
- report any changes to your information (or your child’s)
- request a call back from a MEP enforcement officer (your call will be returned within 2 business days)
- give a compliment or make a complaint about your MEP experience
Have your PIN and case number ready.
Call 1-800-357-9248 (toll-free in Nova Scotia)
Contact the office
If you cannot access the InfoLine, you can call us Monday to Friday, 8:30 to 4:30 (Atlantic Time)
Call 1-855-322-0934 (toll-free in Nova Scotia)